Refunds and Cancellations

Open the workspace, then Settings > Billing, and choose to manage the subscription. Stripe's billing page lets you cancel or change plan.

Cancelling stops the next renewal. The workspace keeps its plan until the end of the period already paid for, then moves to Free. Its data stays; paid features pause until it subscribes again.

Pro has a 30-day free trial on a workspace's first subscription. Stripe takes a card at the start but nothing is charged during the trial.

Cancel before the trial ends and you pay nothing. If you do not cancel, the first monthly payment is taken on day 30.

Each workspace gets one trial. Cancelling and subscribing again does not start a new one.

If a payment looks wrong, contact us at support@nebulatechnologies.ie before going to your bank. We can usually refund it the same day, and it doesn't cost you anything.

If you dispute a payment with your bank or card issuer (a chargeback) without asking us first, and the dispute is decided in our favour, we may charge a £60 disputed payment fee to cover the bank's dispute charge and our time handling it. We do not charge it if the dispute is decided in your favour, if we made a mistake, or if your card was used without your permission.

Payments are monthly and you can cancel at any time, so we do not normally refund part of a month.

We will refund:

• a payment taken in error, such as a duplicate charge;
• a payment for a period when the Service was unavailable for a significant time because of a fault on our side;
• a prepaid period we end without cause;
• where the law gives you the right to one.

To ask for a refund, contact us within 7 days of the payment with the workspace name and the date of the charge. Refunds go back to the original payment method through Stripe.

UK consumers usually have 14 days to cancel a contract for a digital service. A Business subscription starts as soon as you pay. When you ask for it to start straight away, you may have to pay for the days you used if you cancel within those 14 days.

Purchases made in the iOS or Android apps, such as Advanced Themes, are handled by Apple or Google. Ask them for a refund: Apple or Google Play.

If a renewal payment fails, the workspace moves to Free straight away and paid features pause. Update the card from Settings > Billing to restore the plan. On Business, a custom email domain is removed from the mail server 14 days after the plan ends. Stored mail is kept.

Billing questions: support@nebulatechnologies.ie, or through our contact page.